OceanPay Card FAQ's' | Wire Service FAQ's | Wage Statements FAQ's | Login Information

OceanPayVisa® Prepaid Card FAQ's

How do I activate my card?

It is very important that you activate your Visa Prepaid card when you receive it. Select ENROLL NOW and have your card number and PIN available. Once you are enrolled, you can access your account information online.

You can also call Customer Service at the phone number listed on the back of your card. Simply follow the automated instructions.

What is my 4-digit PIN?

Your initial 4-digit PIN for your Visa Prepaid card is the month and day of your birthday. MMDD (month followed by day). For example, if your birthday is January 22, your pin will be 0122.

It is very important that you change your PIN once you have activated your Visa Prepaid card. Do not write down your PIN or share it with anyone.

What if I forget my PIN?

Go to the OceanPay website (the website address is located on the back of your card) and select the "Customer Support/Service" link. You can also call Customer Service at the phone number listed on the back of your card and a representative will assist you. If you enter an incorrect PIN 3 times, your card will be restricted until you contact Customer Service.

How does my payroll get deposited?

Your employer will electronically deposit payroll to your Visa Prepaid card. Contact your employer for payroll inquiries; Customer Service does not receive information regarding your payroll.

How do I get cash from my card?

You can withdraw cash worldwide from your Visa Prepaid card at any participating ATM that displays the Visa®, Plus®, or STAR® Acceptance Mark, provided you have the funds available. Select "Checking" as the transaction type. You can also access "cash back" when making a debit purchase using your 4-digit PIN at participating merchant locations.

Can I take my card into a bank to get cash?

Some banks allow you to use your Visa Prepaid card to obtain cash inside the bank, provided you have the funds available.

Where can I use my card?

You can use your Visa Prepaid card worldwide at over 20 million merchants that accept Visa debit cards and withdraw cash at any participating ATM that displays the Visa, Plus, or STAR Acceptance Mark.

Can I shop online?

You can use your Visa Prepaid card to shop online. You must use the address and phone number that appears in the "Cardholder Information" when you login to your account online. In most cases, this will be your employer's address. Some online merchants may not accept orders if the shipping address is different than the address on file. Before making your purchase, contact the merchant regarding their shipping policies.

How do I check my balance?

You can check the balance for your Visa Prepaid card online (the website address is located on the back of your card), at an ATM, or through the automated telephone system. For ATM and automated telephone balance inquiry, you will need your 4-digit PIN.

What is the Consumer Alerts feature?

The Consumer Alerts feature notifies you via email or text message* (U.S. phone numbers only) when funds have been added or removed from your Visa card. You can also receive a low balance or weekly balance notification.

*Standard text messaging rates from your wireless service provider may apply.

How do I set up the Consumer Alerts?

Login to your Visa Prepaid card online (the website address is located on the back of your card) then select the "Alerts" option. Check the box to agree to the Service Fees, then select "Continue". Enter your email address and cell phone number (U.S. phone numbers only) then check the alerts you wish to receive. Click "Continue". Confirm your selections and click "Submit" when verified.

Can I let someone else use my card?

Absolutely not! Your Visa Prepaid card or PIN should not be given to anyone. For security purposes, do not write down your PIN or share it with anyone. If you give your card or PIN to anyone, it will be treated as if you had authorized the person the right to use your card and you will be held responsible for any transactions initiated by such person.

What if my card is lost or stolen?

It is very important that you notify Customer Service immediately at the phone number listed on the back of your card or in the "Contact Us" link when you login to your account online. Customer Service will restrict your lost or stolen Visa Prepaid card and send a replacement card to the onboard printer in your OP Representative's office, or to the address on file. In most cases, the address on file will be your employer's address. If you are no longer onboard, go to the OceanPay website (the website address is located on the back of your card) then select the "Customer Support/Service" link to make arrangements for your replacement card to be sent to you at home.

How do I make a Card to Card Transfer?

Login to your Visa Prepaid card online (the website address is located on the back of your card), then select the "Card to Card Transfer" option. Enter the target card number (the card where you want the funds transferred to) and the dollar amount to transfer. Card to Card Transfers can only be made to another OceanPay Card, and are limited to $500 per day.

Do I need to enroll my replacement card so I can access my new card account online?

You do not need to enroll your replacement Visa Prepaid card if your previous card was enrolled. Your user ID, password and PIN will remain the same.

Does the card expire?

Yes, the expiration date is printed on the front of your Visa Prepaid card.

Will my card automatically renew?

No, it will not. If you are onboard, your employer will make arrangements for your card to be renewed. If you are no longer onboard, go to the OceanPay website (the website address located on the back of your card), then select the "Customer Support/Service" link to make arrangements for your renewal Visa Prepaid card to be sent to you at home.

Can I add cash tips or personal funds to my card?

There is currently no functionality that allows you to add tips or personal funds to your Visa Prepaid card. This feature may become available in the near future.

How does the currency conversion work?

Your Visa Prepaid card balance is maintained in U.S. dollars (USD). When your card is used outside of the U.S. for purchases or cash withdrawals, the network assesses a currency conversion fee. The fee is a percentage of the amount converted and is assessed on each international transaction. The transaction will be converted to its U.S. dollar equivalent and then deducted from your card. The fee amount is listed in your Cardholder Agreement.

How do I contact Customer Service about my Visa Prepaid Card?

If you need assistance with your Visa Prepaid card, please go to the OceanPay website (the website address is located on the back of your card), then select the "Customer Support/Service" link. This is a secure email system that will help verify and protect your identity as well as your personal information. You can also call Customer Service at the phone number listed on the back of your card.

What if I need to dispute a transaction?

If there is a transaction that you do not recognize or cannot resolve with a merchant, please go to the OceanPay website (the website address is located on the back of your card), then select the "Customer Support/Service" link for further assistance.

What are the fees for the Visa Prepaid card?

Refer to the Schedule of Fees and Limits on the back of the card carrier for applicable charges.

Wire Service FAQ's

How is my Wire Service account setup?

Your account is automatically set up with Visa Prepaid card. There are no applications to complete.

How do I access the Wire Service?

Login to your OceanPay Visa Prepaid Card online (the website address is located on the back of your card), then select "Global Currencies". You will then be directed to the Wire Service main page.

When can I send wires?

You can send a wire or draft payment immediately after the first deposit is made by your employer.

What is the difference between a wire and a draft?

A wire is an electronic transfer of funds from your Visa Prepaid card to another bank. A draft is similar to a check that is issued by Travelex.

When will my account be debited for a wire or draft?

The funds will be immediately debited from your Visa Prepaid card once the wire or draft is ordered.

How much does a wire or draft cost to send?

Please refer to the fee schedule located on the home page of this website for applicable charges.

What are the limits?

The maximum amount for a single wire or draft is $10,000 US.

How long does it take for a wire or draft to be sent?

Wires take 1 to 5 business days depending on the country where the beneficiary's bank is located. Drafts are printed in 1 to 5 business days and mailed from the United States. Please allow for additional mailing time for a draft to be received.

Are wires and drafts sent in foreign currency?

Wires or draft can be sent in foreign currency or USD. Select a currency that is maintained in the beneficiary's bank. This is the most time and cost efficient way to send funds. The exchange rates offered by the Wire Service are calculated at a discounted rate by Travelex.

What is a beneficiary?

A beneficiary is an individual or company that you need to send funds to. You need to create a beneficiary before you can send a wire or draft.

How do I contact Wire Services?

If you need assistance with the Wire Services, go to the OceanPay website located on the back of the card, then select the Customer Service button.

Wage Statements FAQ's

Where do I access my Wage Statements?

Go to the OceanPay website (located on the back of your card), then select the Dollar Bill Image. The Wage Statements are only available for Steiner Leisure employees. You cannot access your Wage Statements until you have received commissions on your Visa card.

How do I login to my Wage Statements?

First enter your Employee ID, then your Wage Login. Your Wage Login can be found on the original paperwork that came with your Visa card or under Cardholder Information once you login to your OceanPay Visa card online (the website address is located on the back of your card).

How long are my Wage Statements available online?

Your entire work history is available online. There will be a corresponding Wage Statement for each separate deposit made to your Visa card account.